Terms and conditions
1. Introduction and Terms of Use
When you use, visit, or register an account on Hexabet Casino (the “Website”), you agree to comply with these Terms and Conditions, Privacy Policy, Cookies Policy, and additional rules for our betting or gaming products (collectively, the “Terms”). Please review these Terms carefully. If you do not accept them, you should refrain from using the Website.
Fortuna Games N.V. operates Hexabet.io, with its registration in Curaçao, and its EEA representative, Deltaprime Limited. You can contact our support team anytime at [email protected]. We post updates to the Terms on the Website, and by continuing to use the Website, you accept these changes.
2. Creating and Managing Your Account
Legal Requirements and Restrictions
To register an account (the “Account”) on the Website, you must be at least 18 years old or meet the legal age requirements in your jurisdiction. Our Terms restrict users from certain countries, including the USA, UK, France, and Spain, among others.
Registration Process
To register, submit accurate information such as your mobile number, email, and legal name. Users are fully responsible for keeping their login credentials secure and for any unauthorized access resulting from disclosing login details. Family members or employees of affiliated service providers cannot use the Website; if detected, they may lose their accounts and any associated winnings.
Account Security and Responsibility
Users cannot transfer, sell, or pledge their Account to others. If you suspect a breach of security, such as forgotten passwords or fraudulent activity, report it to us immediately. We may close Accounts or void transactions if we detect suspicious activity. For additional security, you can enable two-factor authentication (2FA).
3. Multi-Account Policy and Bonus Rules
Multi-Account Restrictions
Each user is permitted to hold only one Account on the Website. When multiple Accounts are detected, we may close these Accounts, forfeiting any related bonuses, winnings, or pending withdrawals.
Bonus Use and Eligibility
Each user may claim only one bonus per household or device. Certain jurisdictions restrict players to cashback offers only. If users attempt to abuse bonuses by using strategies to meet wagering requirements unfairly, we may cancel winnings or bonuses. Please review the Terms for maximum bet amounts allowed with bonus funds.
4. Deposits, Withdrawals, and Payouts
Deposits
Users may deposit funds through debit/credit cards, e-wallets, or bank transfers, provided they deposit in the Account holder’s name. For security, we reject third-party deposits.
Withdrawal Procedures
Withdrawals require KYC verification, fulfillment of wagering requirements, and completion of a minimum deposit turnover. For amounts above specified limits, withdrawals are issued in monthly installments. We return funds to the original payment method, and users may withdraw only up to their Account balance.
Payout Errors and Refunds
If we mistakenly credit winnings to your Account, those winnings remain our property, and we will deduct them. Report any incorrect credits to us immediately. We do not provide refunds or cancellations after games are played, except in cases of technical errors.
5. Bonuses, Free Spins, and Wagering Requirements
Types of Bonuses
Bonuses, including free spins, extra funds, or cashback, come with specific wagering requirements. The system credits bonus funds to a separate balance until requirements are met, after which they transfer to the main balance.
Wagering Requirements
Wagering requirements specify how many times users must play through bonus amounts before withdrawal. For example, standard casino bonus wagering is 30 times the bonus, while sportsbook bonuses are typically 15 times. Note that not all games contribute equally; most slot games contribute 100%, but table games and others may contribute less or none.
Free Spins
Free spins allow users to play select games without charge, with winnings converted into bonus money that must meet wagering requirements before withdrawal. If players wish to make a withdrawal before meeting these requirements, they forfeit any remaining bonus money. Users also have the option to decline bonuses by contacting customer support.